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Frequently Asked Questions
Why do I need to use Tile Guard® stone care products?
Your natural stone surface is millions of years old and can be damaged by using an improper cleaning product not suitable for use on stone surfaces.
Natural stone is formed of delicate minerals that can react to improper cleaning products such as: vinegar, many over-the-counter cleaning products, window cleaners, dishwashing detergents, generic neutral cleaners, degreasers, acidic-based cleaners and much more. Your stone surfaces must be cleaned and maintained with products only manufactured for stone surfaces such as Tile Guard®'s Marble & Granite Countertop Cleaner, or Natural Stone Floor Cleaner.
It is important to understand generic neutral cleaners are different than neutral stone cleaners. Generic neutral cleaners are predominantly found in the janitorial industry and they are designed to mainly clean soft, nonporous surfaces such as floor waxes and coatings. They just clean the surface and potentially can damage your investment in stone.
Stone cleaners are also neutral, but are designed to clean hard porous surface by penetrating deep into the pores of the stone and lift out dirt and soils. Stone cleaners clean the surface, pores and small fissures, thus providing a safe and beautiful stone surface.
Why do I have to seal my stone surface and grout?
Sealing your stone surface is CRUCIAL to maintain its beauty. Adding a protective layer to your stone and grout surfaces, you are protecting marble and granite by discouraging moisture, mildew stains, dirt and spilled liquids from penetrating into stone and grout surfaces. Our Marble & Granite Countertop Sealer can be used on every type of stone and grout surface and is perfect for floors, walls, countertops and exterior use.
How do I prevent shower wall streaks and calcium build-up on stone surfaces?
A few applications per month of Marble & Granite Countertop Polish will help prevent this from occurring. Clean daily with Marble & Granite Countertop Cleaner.
How do I care for my granite and marble countertops?
In order to properly maintain countertops, clean daily with Marble & Granite Countertop Cleaner and add one coat of Marble & Granite Countertop Polish on a weekly basis. These two products will keep polished stone countertops clean and fresh all of the time.
How do I care for my ceramic or porcelain tile and grout?
For very dirty ceramic tile, porcelain tile and grout use Extra Strength Tile & Grout Cleaner. This will restore heavily soiled tile and grout surfaces. For maintaining the surfaces after they have been clean, use Tile Floor Cleaner Concentrate.
Is it necessary to seal grout?
Yes, all grout must be properly sealed as grout is a very porous surface. Unsealed grout is vulnerable to moisture that will not only discolor grout, but eventually degrade the quality of grout's seal between stone or tile. We have a number of grout sealers making it easy to choose the one that best fits your needs.
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